Shipping Policy

Last updated: 01/16/2026

Thank you for shopping with Gronomics. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from gronomics.com.

1. Shipping Rates

Shipping costs are calculated at checkout based on your order size, weight, and delivery destination. All applicable shipping charges will be clearly displayed before you complete your purchase.

At this time, Gronomics does not offer flat rate shipping.

2. Order Processing Time

Orders are typically processed within 3-7 business days after payment is received. Processing time does not include shipping transit time.

Once your order ships, you will receive a shipping confirmation email with tracking information.

3. Shipping Methods

All Gronomics orders are shipped using standard ground carriers such as UPS, FedEx, or USPS. We do not ship products via freight or LTL carriers.

Shipping method selection is determined based on product size, weight, and destination.

4. Delivery Estimates

Delivery timelines provided at checkout are estimates only and are not guaranteed. Transit times may vary based on carrier, destination, weather conditions, or other factors beyond our control.

Gronomics is not responsible for shipping delays caused by the carrier.

5. Shipping Damage

Please inspect your order upon delivery. If your package arrives damaged:

• Take photos of the damaged packaging and product
• Contact Gronomics within 48 hours of delivery

Timely reporting helps us work with the carrier to resolve the issue as quickly as possible.

6. Incorrect Address or Failed Delivery

Gronomics is not responsible for delays or additional costs caused by incorrect or incomplete shipping information provided at checkout.

Packages returned due to incorrect addresses, refused deliveries, or failed delivery attempts may be subject to additional shipping fees.

7. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

8. Contact Us

If you have any questions about this Shipping Policy or need additional information, please contact Gronomics. Our team is happy to assist.

Gronomics
Email: info@gronomics.com
Website: https://gronomics.com

Return Policy

Last updated: 01/16/2026

Thank you for shopping with Gronomics. We take pride in the quality of our products and want you to be satisfied with your purchase. This Return Policy outlines when and how returns may be accepted for orders placed on gronomics.com.

1. Return Eligibility

• Returns must be requested within 30 days of the delivery date.
• Products must be unused, unassembled, and in their original condition and packaging.
• Proof of purchase is required for all returns.

Products that have been installed, assembled, used, or altered are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

• Assembled or installed products
• Customized or special-order items
• Items marked as final sale
• Products with cosmetic damage caused after delivery

3. How to Initiate a Return

To request a return:

1. Contact Gronomics customer support with your order number and reason for return.
2. If approved, you will receive return instructions and a return authorization.
3. Returns sent without prior authorization may not be accepted.

4. Return Shipping

• Return shipping costs are the responsibility of the customer unless the return is due to an error or defect confirmed by Gronomics.
• We recommend using a trackable shipping method, as Gronomics is not responsible for lost or damaged return shipments.

5. Refunds

• Once your return is received and inspected, approved refunds will be issued to the original payment method.
• Original shipping charges are non-refundable unless the return is due to a Gronomics error.
• Refund processing times may vary depending on your financial institution.

6. Damaged or Defective Items

If your order arrives damaged or defective:

• Please contact Gronomics within 48 hours of delivery.
• Include photos of the product and packaging to assist with our review.

We will work with you to resolve the issue through replacement or refund, as appropriate.

7. Changes to This Return Policy

We may update this Return Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

8. Contact Us

If you have any questions about this Return Policy or need additional information, please contact Gronomics. Our team is happy to assist.

Gronomics
Email: info@gronomics.com
Website: https://gronomics.com

Product Warranty

Last updated: 01/16/2026

Thank you for choosing Gronomics. We stand behind the quality of our raised garden beds and outdoor products. This Product Warranty explains the terms under which Gronomics warrants its products to the original purchaser.

1. Warranty Coverage

Gronomics products are covered by a 2-year limited warranty against defects in materials and workmanship that result in structural failure under normal residential use.

During the warranty period, if a product is found to be defective, Gronomics will, at its discretion:

• Repair the defective product or component
• Replace the defective product or component
• Issue a refund for the defective product

Replacement products or components may be new or refurbished and may differ slightly in appearance from the original product.

2. Warranty Period

This warranty is valid for two (2) years from the original date of purchase by the original purchaser. Warranty coverage is non-transferable and applies only to the original owner of the product.

3. What This Warranty Does Not Cover

This limited warranty does not cover:

• Normal weathering, fading, discoloration, cracking, checking, or splitting that does not affect structural integrity
• Cosmetic imperfections, including surface blemishes and natural characteristics of wood
• Damage resulting from improper installation, misuse, neglect, abuse, accident, or normal wear and tear
• Alterations, modifications, or vandalism of the product
• Damage caused by soil conditions, insects, pests, animals, plants, chemicals, fire, flooding, storms, or other acts of nature
• Excessive loads from soil, snow, ice, or other weight beyond normal residential use
• Incidental or consequential damages related to the use of the product

Any product that has been modified or assembled in a manner inconsistent with Gronomics instructions is not eligible for warranty coverage.

4. How to File a Warranty Claim

To submit a warranty claim, please contact Gronomics Customer Service and provide:

• Proof of purchase (order number or receipt)
• A description of the issue
• Photos of the product and the affected area

Gronomics
Email: info@gronomics.com
Website: https://gronomics.com

Additional information or inspection may be required to process your claim.

5. Warranty Remedies and Shipping

If a warranty claim is approved, Gronomics will determine the appropriate remedy. Shipping costs for replacement parts or products may apply depending on the nature of the claim and the time elapsed since purchase.

6. Legal Rights

This warranty gives you specific legal rights, and you may also have other rights that vary by state or jurisdiction. Some states do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so these limitations may not apply to you.

Privacy Policy

Last updated: 01/16/2026

Gronomics ("we," "us," or "our") operates the website gronomics.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or purchase our products. By using the Site, you agree to the practices described in this policy.

1. Information We Collect

We may collect information from you in the following ways:

Personal Information

Information you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely by third-party payment processors)
• Any information you submit through contact forms or customer service inquiries

Automatically Collected Information

When you visit the Site, we may automatically collect certain information, such as:

• IP address
• Browser type and device information
• Pages viewed and time spent on the Site
• Referring and exit pages
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Communicate with you regarding orders, inquiries, or support requests
• Improve our website, products, and customer experience
• Send promotional or marketing communications (you may opt out at any time)
• Detect and prevent fraud or security issues
• Comply with legal obligations

3. Cookies and Tracking Technologies

Gronomics uses cookies and similar tracking technologies to enhance your browsing experience and analyze website performance.

You may choose to disable cookies through your browser settings; however, some features of the Site may not function properly as a result.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers who perform services on our behalf (payment processing, shipping, analytics, marketing)
• Legal or regulatory authorities when required by law
• A successor entity in the event of a business transfer, merger, or sale of assets

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

7. Third-Party Websites

The Site may contain links to third-party websites. Gronomics is not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies before providing personal information.

8. Children’s Privacy

Gronomics does not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact Gronomics. Our team is happy to assist.

Gronomics
Email: info@gronomics.com
Website: https://gronomics.com

Terms of Service

Last updated: 01/16/2026

Welcome to gronomics.com (the "Site"), operated by Gronomics ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the Site, including all content, products, and services offered through the Site. By accessing or using the Site, you agree to be bound by these Terms.

1. Use of the Website

You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not:

• Violate any applicable laws or regulations
• Attempt to gain unauthorized access to the Site or its systems
• Interfere with the security or functionality of the Site
• Use the Site to distribute malicious software or harmful content

We reserve the right to restrict or terminate access to the Site if these Terms are violated.

2. Products and Information

Gronomics sells raised garden beds and related outdoor products. Product descriptions, specifications, pricing, and availability are subject to change at any time without notice.

We make reasonable efforts to ensure product information is accurate; however, we do not guarantee that descriptions, images, or pricing are free from errors.

3. Orders and Payments

By placing an order through the Site, you represent that:

• You are at least 18 years old
• You are authorized to use the payment method provided
• All information you provide is accurate and complete

Payments are processed securely by third-party payment providers. Gronomics does not store or control your payment information.

We reserve the right to cancel or refuse any order due to product availability, pricing errors, or suspected fraud.

4. Shipping and Returns

Shipping and delivery terms are outlined in our Shipping Policy. Returns and refunds are governed by our Return Policy, each of which is incorporated by reference into these Terms.

5. Installation and Product Use

Products must be assembled, installed, and used in accordance with the instructions provided. Improper installation, misuse, modification, or failure to follow instructions may result in damage or injury and may void warranties.

6. Intellectual Property

All content on the Site, including text, images, graphics, logos, designs, and trademarks, is owned by or licensed to Gronomics and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without prior written permission.

7. Third-Party Links

The Site may contain links to third-party websites. Gronomics is not responsible for the content, policies, or practices of third-party websites. Accessing third-party sites is at your own risk.

8. Disclaimer of Warranties

The Site and products offered are provided on an "as is" and "as available" basis, to the fullest extent permitted by law. Gronomics disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose, except as expressly stated in our Product Warranty.

9. Limitation of Liability

To the maximum extent permitted by law, Gronomics shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products purchased through the Site.

In no event shall Gronomics’ total liability exceed the amount paid for the product giving rise to the claim.

10. Indemnification

You agree to indemnify and hold harmless Gronomics, its owners, employees, and affiliates from any claims, damages, losses, or expenses arising from your violation of these Terms or misuse of the Site or products.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the state in which Gronomics operates, without regard to conflict of law principles.

12. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site constitutes acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms, please contact Gronomics. Our team is happy to assist.

Gronomics
Email: info@gronomics.com
Website: https://gronomics.com